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FAQ

What’s your trading terms?

1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading.

2) Lead time: normally in 20-25 days after deposit received.

3) Sample policy: samples are always available for each model. Samples can be ready in 7-15 days once payment received.

4) Shipping port: Shenzhen China.

5) Discounts: we offer good discount for large quantity.
How I can deliver my goods?

1) Sea freight: we will update sea freight once we know your sea port where goods will be delivered.

2) Agent designated by client: please tell us the contact detail of your shipping agent and we will arrange to deliver the items.
What is your service?

1) Your inquiry related to our products or price will be replied in 12 hours.

2) Well-trained and experienced staffs to answer all your inquiries in fluent English.

3) OEM & ODM, any your customized racking we can help you to design product.

4) We have very experienced professional engineers to make best solutions.
How to purchase your product?

Design drawing →Confirm drawing→Quotation→PI→Confirm PI→Arrange 30%deposit→Manufacture→QC inspect→Pay balance→Shipping
What’s your advantage?

1) Lead time: rush order we can fast delivery.

2) Factory price: factory direct sale competitive price.

3) Warranty: Two years warranty, the broken parts will be replaced and sent to you.
Does Sunli have MOQ (minimum order quantity) limitation?

No, but good quantity comes with good price. We recommend the order quantity for regular products of Sunli to fit at least one 20ft. Container, which is about 15 tons.
How long do you need to finish each project?

It will take us about 25days to finish rach production of your purchasing order.
What is your standard colour, do you do customized colours?

Our standard colour is within RAL system: orange, blue, yellow and grey. For customized colours, please advise RAL choice.